Reference

The Rules That Govern Your Account With Us

Every account on ezspin7 operates under a defined legal framework — covering how you use the platform, how your data is handled, and what rights you hold where access is permitted under local law.

Account TermsData & PrivacyJurisdiction ConditionsUser RightsContact Paths
ezspin7 The Rules That Govern Your Account With Us
LEGAL CONTACT PATHS

How to Reach Us on Legal or Account Matters

If you have a question about how these terms apply to your account, or if you need to request a data change, dispute a transaction processed via Touch 'n Go eWallet or GrabPay, or close your account, these are the direct channels to use. Each route connects you with our account care team — not an automated queue.

Live Chat Open the chat widget from any page on ezspin7. State your account ID and the specific clause or transaction you are querying. A staff member reviews and responds directly.
Account Support Email For written records — data requests, formal disputes or account closure — email us with your registered address and a clear description of the matter. We acknowledge receipt and track the case.
In-Account Help Centre Log in, head to the Help section under your account settings, and submit a ticket tagged to 'Legal / Terms'. This creates a traceable thread tied to your account history.
HOW WE HANDLE THIS

Data Care, Cookies, Security and Your Rights

These four areas reflect how we put the legal framework into practice day-to-day. Players in Kota Bharu and across Malaysia can check each point against their own account experience.

Data Storage and Retention

Account data — including transaction records for Touch 'n Go eWallet, Boost, and GrabPay activity — is retained for the period required under applicable law, then securely deleted or anonymised on request.

Cookies and Tracking

We use session cookies to keep you logged in across mobile and desktop, and analytics cookies to improve page load on the account dashboard. You can adjust cookie preferences in your browser settings at any time.

Account Security Practices

Login is protected by a one-time passcode sent to your registered number. If you suspect unauthorised access, report it immediately through live chat and we will freeze the account while we investigate.

Requesting Changes or Erasure

To update personal details, correct an error, or request account data erasure, submit a written request via email or in-account ticket. We action verified requests within the timeframe local law requires.

Questions We Get Asked About These Legal Terms

If something in the terms is unclear, start here. These are the questions our account team fields most often — answered plainly so you know exactly where you stand.

Access and eligibility depend on your local law. Where Malaysian law permits you to use the platform, these terms apply in full to your account and all transactions, including those via FPX or DuitNow.

Yes. Submit a written request through the in-account Help Centre or by email with your registered details. We will compile and share your account data within the timeframe local law specifies.

On verified account closure, we retain only the data we are legally required to keep — typically transaction records. All other personal data is queued for deletion or anonymisation per our retention schedule.

Raise a dispute via live chat with your transaction reference number and the date of the transfer. We log the case, cross-check against payment records, and update you on the outcome in writing.

We notify registered accounts of material changes before they take effect. Continuing to use your account after that notice counts as acceptance of the updated terms — so read notifications when they arrive.

A suspended account cannot place new activity, but your wallet balance is not forfeited at suspension stage. Contact us through the legal support email to query the suspension reason and the process for accessing funds.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.